Shipping policy

Shipping Policy

At Mercer District, we work to process and deliver your order as quickly and carefully as possible.

Order Processing

Orders are typically processed within 1–2 business days after your order is placed. Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Estimated Delivery Time

After processing, orders typically arrive within 6–10 business days.

Please note that delivery times are estimates and may vary depending on the destination, carrier, customs processing, weather, holidays, or other circumstances outside of our control.

International Shipping

Mercer District ships to eligible destinations worldwide. International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country. Any applicable charges are the responsibility of the customer unless otherwise stated at checkout.

International shipments may occasionally take longer than the estimated delivery window due to customs processing or local carrier delays.

Tracking

When tracking is available, you will receive tracking information by email after your order ships. Please allow time for the carrier to scan and update the tracking information.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout. If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost in transit, please contact us at help@mercerdistrict.com with your order number so our team can investigate.

For any shipping questions, contact help@mercerdistrict.com.